Exchange Policy

1. Exchange Window

Exchange requests must be raised within 7 days from the date of delivery. Requests submitted after this 7-day period will not be eligible for exchange.

2. Eligibility Criteria for Exchange

To qualify for an exchange, items must meet the following criteria:

• The item must be completely unused, unwashed, and unworn.
• All original tags, labels, and packaging must be intact and attached.
• The garment must be free from any perfume scent, stains, alterations, or damage.
• The original invoice/order confirmation must be provided with the parcel.

3. Non-Exchangeable Items

The following are strictly non-exchangeable:

• Customized, tailored, or altered garments.
• Worn, used, washed, or altered products.
• Products missing original brand tags or packaging.
• Free promotional gifts or complimentary add-ons (such as complimentary White Pajama add-ons).
• Items purchased during final clearance sales (where explicitly stated).

4. How to Request an Exchange

Step 1 — Contact Support: Reach out to our customer care team via WhatsApp / Call at +91 8487996688 or email hello@happykurta.com with your Order ID, details, and required replacement size.

Step 2 — Reverse Pickup: Where serviceable by our delivery logistics partners, a reverse pickup will be scheduled from your delivery address. In non-serviceable pin codes, you may be requested to safely ship the parcel to our origin address with valid tracking details.

Step 3 — Inspection & Dispatch: Once the exchanged item arrives at our warehouse and passes quality check, your replacement piece will be dispatched within 2–3 business days.

5. Damaged or Incorrect Products

If you received an item that is damaged, defective, or incorrect, please notify us within 48 hours of delivery along with unboxing photos or videos. We will dispatch the correct replacement on priority free of cost.

6. Stock Availability

Exchanges depend on size and product inventory availability. If the requested size or style is currently out of stock, our team will provide you with suitable alternatives or store credit valid for future purchases.

7. Contact Details

For any questions or assistance with your exchange, please reach us at: